Shipping Summary
- Daily Order Cut-Off: Orders placed before 6:00 PM (GMT-5) on business days enter processing the same day. Orders received after this time begin processing on the next business day.
- Preparation Time: Most orders are prepared and packed within 1–2 business days (Monday through Friday).
- Estimated Delivery: Once shipped, orders generally arrive within 3–5 business days (Monday through Friday).
- Shipping Cost: We provide free shipping on every order delivered within the United States.
Order Processing
After your order is successfully placed, you'll receive an email confirming that we have received it. Our fulfillment team will then verify, prepare, and package your order before it is handed over to the shipping carrier. Although most orders are processed within 1–2 business days, preparation times may occasionally increase during holidays, promotional events, or periods of unusually high order volume.
Once your order leaves our fulfillment facility, a shipping confirmation email containing your tracking information will be sent so you can monitor your package throughout its journey.
Shipping & Delivery
Following dispatch, deliveries are typically completed within 3–5 business days. Actual delivery times may vary depending on your location, weather conditions, carrier operations, or other circumstances outside our control. While we strive to meet the estimated delivery window, occasional delays may occur.
Delivery Partners
To provide dependable nationwide delivery, we work with established shipping carriers including UPS, USPS, and FedEx. The carrier selected for your shipment depends on factors such as package size, destination, and logistics availability. Once your order has been shipped, your tracking email will indicate the carrier responsible for your delivery and allow you to follow your shipment until it arrives.
Delayed Deliveries
If your package has not arrived within the estimated delivery timeframe, we recommend first checking your tracking information for the latest shipping updates. Please allow an additional 2–3 business days, as carriers occasionally experience operational delays. If your order still has not been delivered after this additional period, contact us at support@horolia.com with your order number, and our support team will investigate the shipment and assist you as quickly as possible.
Order Cancellation Requests
If you need to cancel an order, please contact us immediately at support@horolia.com. We can generally accommodate cancellation requests before an order enters processing. Once fulfillment has started or the package has been dispatched, cancellation is no longer possible. In that case, you may request a return after receiving your order, subject to our Return and Refund Policy.
Damaged or Wrong Orders
If your order arrives with damaged items or you receive a wrong product, please notify us as soon as possible by emailing support@horolia.com. Include your order number along with clear photographs of the product and its packaging. After reviewing your request, we will determine the appropriate solution, which may include sending a replacement or providing another suitable resolution.