Return Policy Overview
- Return Eligibility: Requests must be submitted within 30 days after your order is delivered.
- Restocking Charges: None.
- Refund Processing: Approved refunds are issued within 2 business days.
- Return Shipping: The customer is responsible for the cost of sending the item back.
Eligibility for Returns
Items may be returned within 30 days of the confirmed delivery date. To qualify, products must be unused, in their original packaging, and include any tags, accessories, or components that were originally supplied. Requests submitted after the 30-day return period cannot be approved.
How to Request a Return
- Contact our support team: Email support@horolia.com and include your order number along with the reason for your return request.
- Wait for authorization: Our team will review your request and provide return instructions if your request qualifies.
- Prepare the package: Carefully package the item to reduce the risk of damage while it is being shipped back.
- Ship the return: Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Please do not send products back without receiving return authorization first, as unauthorized returns may be refused.
Refund Policy
Once your returned item arrives, it will be inspected to verify that it meets the return conditions outlined in this policy. If the return is approved, your refund will be issued to the original payment method used for the purchase. Refunds are generally completed within 2 business days after approval. We do not deduct any restocking fees from approved refunds.
Exchange Requests
If you would like to replace your purchase with another item, please contact us at support@horolia.com. Our customer support team will explain the available exchange options and provide instructions based on your order.
Order Cancellation
If you need to cancel an order, please contact us immediately at support@horolia.com. We will make every reasonable effort to process your request; however, once an order has entered processing or has been shipped, cancellation may no longer be possible.
Wrong or Damaged Deliveries
If your order arrives damaged, defective, or you receive the wrong product, notify us as soon as possible by emailing support@horolia.com. Please include your order number along with clear photographs showing the issue. After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or another suitable solution.
Need Additional Information?
For further details regarding purchases, customer responsibilities, and our policies, please review our Terms of Service. If you have any questions, our support team will be happy to assist you.