Payment Options

We want every purchase to be straightforward and secure. To keep the payment experience consistent, all orders are completed through Visa, Mastercard, American Express, Apple Pay, Google Pay. You can sign in with your PayPal account or, where available, use an eligible debit or credit card through PayPal's secure checkout.

Available Payment Option

  • Visa, Mastercard, American Express, Apple Pay, Google Pay 

Payment Process
When you confirm your order, you will be redirected to our processor to complete the transaction securely. After the payment has been authorized, we will send an order confirmation email and begin preparing your order for dispatch in line with our standard processing schedule.

If the payment is interrupted, declined, or cannot be authorized, the order will remain pending until a successful transaction is completed. Should you encounter any payment-related issues, please verify your payment information or contact us for further assistance before attempting the transaction again.

Secure Transactions
All payment transactions are handled directly by our processor using encrypted connections and established security protocols. Your full payment card details are never stored or processed on our website.

Confirmation Email
Once your payment has been successfully completed, a confirmation email containing your order details will be sent to the email address entered during checkout. If the email does not appear within a reasonable time, we recommend checking your spam or junk folder before reaching out to our support team.

Company Information

Customer Support Hours:
Monday to Friday:
9:30 AM to 7:00 PM (GMT-6)

Support Response:
Replies are provided within 24 business hours.

Store Name: Horolia
Email: support@horolia.com
Phone: +19177304637
Contact Form:
Click Here

Address:
2nd Floor College House 17 King Edwards Road
Ruislip
London HA4 7AE
United Kingdom